Terms & Conditions


General Information

All purchases made and all accounts created are subject to the terms and conditions of Firecelluk, a subsidiary of Fire Safety Solutions South Ltd who own and operate this website and it's online store.

Although we do try to maintain this information and keep it up to date, there is a minor possibility that information may be out of date. This information may not apply to every situation.

All goods remain property of Fire Safety Solutions South Ltd. until full payment has been made and we are provided with a receipt.

Termination of Orders

All orders made by customers are judged and governed by Firecelluk as to whether they will be shipped and sent to the customer. If for any reason, we find a customer's reason for ordering unjust, fraudulent or criminal, we reserve the right to withdraw the order and terminate your account without prior notice.

Products & Pricing

Firecell reserves the right to withdraw products from sale or alter products without notice. We reserve the right to substitute goods for equivalent products with the same value or higher.

All prices of products are correct at the time of purchase and an order's total will not be changed to reflect a price change after an order has been placed. However, we do reserve the right to alter the prices of our products without prior notice. We will not ship products without full, prior payment of an order made by the methods specified on this website. We will not accept any other method unless a written agreement has been explicitly expressed. All prices are displayed without VAT, shipping, handling, packaging or service charge. These will be calculated upon checkout and added to form the order's total amount.

All prices are quoted in Great British Pounds (Pound Sterling/£/GBP) and must be paid in this currency.


Our shipping charges vary per zone of delivery address and weight of total order. Our prices are displayed and regularly maintained on our 'Delivery Policy' page. These are automatically calculated during checkout. We will not ship orders outside of the United Kingdom. All orders must be signed for by an agent or representative of your company, business or organisation. If you have decided against collecting your order from us, your order will be delivered by a third party courier. For this reason, we ask that you check the condition of your items before accepting the delivery. If you notice any damage, please tell the courier and ask them to note it down on their paperwork. You have full right to refuse the goods if you believe them to be faulty or damaged. If you have chosen to collect an order from us, you must telephone us after your order to arrange a date and time of pickup and accompany yourself with full identification that you are authorised to collect the order on the organisation/individual's behalf. You may also be required to provide proof of payment. We do not ship goods on Saturdays, Sundays or Public Holidays. We reserve the right to charge for a re-delivery if our courier was not able to deliver your items to you on the first attempt. Should items be out of stock, we will endeavour to inform you as soon as possible, we reserve the right to provide you with an appropriate item of similar value or higher.

Cancellations and Returns

You may cancel an order before shipment and gain a full refund. You can also return goods within 10 days of shipment for a full refund as long as the products are in their original, packaged state. This will not affect your statutory rights.


VAT is charged at the current UK rate of 20% on all orders. All prices are exclusive of VAT. Fire Safety Solutions South Ltd. Vat number is 996 1787 49.


All items are accompanied with a twelve month warranty from the date of delivery. The warranty is invalidated if the products are not used within the manufacturers recommended guidelines. If you find a fault with your product and your product is still within the twelve month warranty, you may contact us for advice. In this case, we will ask you for more details about your circumstances and will decide on an outcome. The outcome may be that you will receive a working product and a collection of your old, faulty product. We reserve the right to ask you to dispose of the faulty or damaged goods.


Firecelluk reserve the right to report any unlawful incidents to the Police without permission or prior notice. This includes fraudulent payments.


All content on this website is either the property of or used with permission by Firecelluk or Fire Safety Solutions South Ltd. Any unauthorised usage of such content will result in unlawful infringement and you may be liable of a court case, fine or prosecution. By using this website, you agree to remove any content store, transmitted or used that explicitly belongs to us. All rights are strictly reserved.


Firecelluk and Fire Safety Solutions South Ltd. reserve the right to modify, alter, remove, add, change or substitute this information at any time without prior notice. Firecelluk, its employees and agents are not liable for any damage, loss or theft caused by the information or products provided from this website.

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